CrewCard

Frequently Asked Questions

First, you will need to add this requirement as a qualification. To do this, add a new qualification by going into settings and selecting ‘Qualifications’ from the menu on the left hand-side, then enter the name of the qualification and save.

Then, you will need to link this qualification to an ability. To do this, hover over the tab ‘Contacts’, then under ‘Crew’, click on ‘Crew Abilities’. Add a general ability with a description that includes ‘COVID-19 vaccination certificate’ for example. Click on ‘+ Add Ability’ located on the top left-hand corner, and fill out the fields that are displayed on the screen and save.

Edit the ability by pressing the edit icon located on the right-hand side. Add a qualification using the drop-down menu under ‘Qualification’, and select the qualification you require your staff to submit.

Then, go to settings, locate the ‘Recruitments’ subheading, then click on setting 21 “Enable Abilities for applicant to select upon sign up”. Select the requirements you would like to assign and then using the arrows, move the availability to ‘Assign Abilities’ To ensure that recruits select this ability on the sign-up page, remove the other abilities from this section so that they are required to upload the relevant documentation, and press save.

Therefore, an option for ‘General Staff’ will appear on the recruits’ sign-up page, which they can select. As this ability is linked to the qualification ‘COVID-19 vaccination’, they will be required to upload their vaccination certificate, otherwise they will be blocked from assigning shifts.

First, you will need to add this requirement as a qualification. To do this, add a new qualification by going into settings and then selecting ‘Qualifications’ from the menu on the left hand-side, enter the name of the qualification, and save.

Then, you will need to link this qualification to an ability. To do this, hover over the tab ‘Contacts’, then under ‘Crew’, click on ‘Crew Abilities’. Add a general ability with a description that includes ‘COVID-19 vaccination certificate’ for example. Click on ‘+ Add Ability’ located on the top left-hand corner, and fill out the fields that are displayed on the screen and save.

Then, edit the ability by pressing the edit icon located on the right-hand side. Add a qualification using the drop-down menu under ‘Qualification’, and select the qualification you require your staff to submit.

Then, scroll down to ‘Available Crew’, select ‘All crew’ and move them to ‘Assigned Crew’ by using the arrows, and save.

This will then assign a qualification to each crew member, which can also be viewed on their app under ‘Qualifications’, and require them to upload their relevant documentation. 

 

As a condition of push notifications, users must be logged into the CrewCard app in order to receive the notifications sent by you. It is recommended that you also send out SMS messages to your crew to ensure that they receive any messages you wish to communicate to them.

If you have no SMS credits left, the messages you send will appear as ‘queued’. As soon as you purchase more credit, they will be sent immediately.

Tags are useful for descriptive purposes when identifying a crew member. For example, for a crew member that is a team leader, you could type ‘Team Leader’ in their tag in their crew profile. This tag will appear under their name when assigned to shifts. 

Ranks are useful for assigning experienced staff to shifts as staff appear according to their rank. Their rank is determined by a number of factors, including score, bias, hours, experience, reliability, and recent activity. Clients can rate staff based on these factors, and their rank will reflect an average of these scores which will be displayed on the crew members’ profile.

The employee ID is useful for payroll and financial purposes. Softwares such as MYOB can use the employee ID to identify the crew member in invoices and other financial documents. 

There is a ‘no expiry date’ option on the CrewCard app. However, on the website, you should choose a date that is far into the future, for example ‘31 December 2030’. This will ensure that your documents will continue to be valid.

Yes, your clients are able to view shifts, timesheets, and other details through their portal. It is recommended that they use the CrewCard app to access this information.

Documents that provide information or instructions for jobs are helpful for staff and provide them with a more in-depth understanding of what is required from them. To add documents to job sheets, hover over the ‘Jobs’ tab, then click ‘Jobs’. Click on the job sheet of the crew member you would like to add the document to, scroll to the bottom, and click on ‘+ Add Induction’ or ‘+ Add Instructions’.