Frequently Asked Questions - Payroll

ATO will reject STP submissions when there are incomplete details. Admin users should contact crew and advise them to update their details via the Crew Portal.

Direct payments are payments made to the crew. It can also be a deduction depending on the type of Direct Payments that you want to process.

Go to Direct Payments from the Central Navigation Bar and click Add Payment.

The Add Payment window will appear.

Business: All existing business will appear in this dropdown menu.

Payroll Week: The payroll weeks will be listed here. Select which payroll will the direct payment will take effect.

Crew Name: The names of the crew will be listed here depending on the business association.

ATO Category: Depending on the nature of the direct payment, it can add or deduct to the gross pay of the crew.

Payment (ATO Category – Gross)

When this is selected, the gross pay of the crew will be increased by this amount.

Deduction (ATO Category – Payment Correction)

Use this one if you need to correct the gross pay of the crew. For example, you overpay him/her last payroll. You can use this category to deduct amount from the gross.

Bonus (ATO Category – Bonus)

Bonuses are usually made to an employee in recognition of performance or services and may not be related to a particular period of work performed.
Child Support Deduction  (ATO Category – Deduction)
This is a deduction made under a notice as per section 45 of the Child Support (Registration and Collection) Act 1988. This is a fixed dollar amount each pay period. Deductions made under section 45 of the Child Support (Registration and Collection) Act 1988 are made subject to a Protected Earnings Amount (PEA).

If you are using Direct Payments for Child Support Deduction, it will not take into consideration PEA. Make sure that the amount you will deduct is in accordance to PEA.

Child Support Garnishee  (ATO Category – Deduction)

This deduction made under a notice as per section 72A of the Child Support (Registration and Collection) Act 1988. This is a percentage of a payees taxable gross income, a lump sum or a fixed amount each pay until the debt is satisfied.

Description: Enter what you want to describe your direct payment.

Amount: Enter the amount of the direct payments.

Repeat: Select how many weeks you want the direct payment to be repeated.

Notes: Enter additional notes for the direct payment.

Click SAVE.

Your Direct Payment will be listed on the page.

Payslips can be sent during the processing of payments in the Payment Wizard.

In the event that you need to resend the payslips, go to the Payruns page.

Tick the box of the crew that you want to resend the payslip. 

Then in the footer functions, click Send Payslip.

The payslips will be sent to the email address of the selected crew.

A confirmation message will appear after payslips have been sent successfully.

If there are changes in the YTD values of a crew, Payroll Users need to use the YTD Amendment page to lodge a report to ATO.


Go to Activity Summary. 

Enter the date range of the Superannuation Report that you need.

Click Search.

The names of the crew with Superannuation for the selected date range will appear.

Click Download Super Summary.

The pdf file will be downloaded to your device.

ATO describes SMSF as:

Self-managed super funds (SMSFs) are a way of saving for your retirement.

The difference between an SMSF and other types of funds is that the members of an SMSF are usually also the trustees. This means the members of the SMSF run it for their benefit and are responsible for complying with the super and tax laws.

If an employee has an SMSF, they need to provide Admin the details of their SMSF and Admin will enter in the Crew Profile or Employees page:

SMSF fields are not visible on the Crew Portal.

Tick the SMSF details checkbox to display the fields: