If your staff report any issues with the CrewCard app, before contacting support, it’s important to perform the following steps to avoid incurring extra charges:

1. Login to the Crew Member’s account and check the issue. If the app works as expected, the issue might be connected to the user or their handset.

                    Figure 1: iOS                                             Figure 2: iOS

                Figure 3: Android                                 Figure 4: Android

2. Advise the user to update their handset operating system to the latest version.

                 Figure 5: iOS                                         Figure 6: Android                    

3. Advise the user to download the latest version of the CrewCard App.

                     Figure 7: iOS 

           Figure 8: Android                                      Figure 9: Android

4. Advise the user to enable location services (iOS & Android) and google location accuracy is on (Android) for the CrewCard App.

                 Figure 10: iOS                                            Figure 11: iOS 

          Figure 12: Android                                 Figure 13: Android                              Figure 14: Android

5. Make sure that the user time settings is set to 24 hours time.

                Figure 15: iOS      

          Figure 16: Android

If the issue persists, please contact support@personnelmanager.com.au and please be sure to clearly explain the issue and attach a video screen recording or screen shots so that our team can rectify.