Unable to Login to CrewCard App
Confirm your credentials to ensure you’re using the correct login information. Verify that all keys on your keypad are functioning properly.
Double-check your username and password for accuracy and watch out for any typos.
If issues persist, attempt to resolve them by restarting the CrewCard app. Close and reopen the application you’re trying to access, as this may resolve any underlying issues.
If none of the above steps resolve the problem, consider resetting your password. Ensure that the new password you set is both secure and unique.
If you continue to experience difficulties logging in, don’t hesitate to reach out to support for assistance.
Not Receiving Notifications iOS
For iOS devices, ensure that the toggle for “Allow Notifications” is activated.
If you are still having troubles, here are some links to assist you:
5 ways to fix iPhone notifications when you’re not receiving them
Not Receiving Notifications Android
If you are using an Android device chances are that the notification in your phone setting have been switched of for the CrewCard app. To turn them on navigate to Settings, then Apps, then CrewCard App. Select “Notifications” and make sure that the toggle for “Allow Notifications” is enabled.
If that doesn’t work, here are some links to assist you:
Not Being Confirmed to a Shift After Accepting the Offer
First verify that you have a valid mobile number. Although the offer is sent via the app, it’s a requirement to have a valid mobile number.
If you have confirmed that you have a valid mobile number and you are still not confirmed to a shift, it’s possible that someone has accepted the offer first and it is confirmed to the shift.
Unable to Check In to A Shift
There could be two reasons why you are unable to check into a shift:
