Pricing Policy

Included in all CrewCard Plan
All features included: Scheduling, Time and Attendance, GPS Locations of Staff, Company Policies, Project Management, Inductions, Incident Reports, Internal Processes, Invoicing, Contracts, Safety and CrewCard App access

CrewCard Plan optional extra charges:
The following Outgoing SMS rates apply.
Price per outgoing SMS unit (Maximum 160 Characters)
1000 SMS Units @ 10 cents each SMS unit
2500 SMS Units @ 09 cents each SMS unit
10,000 SMS Units @ 08 cents each SMS unit
25,000 SMS Units @ 07 cents each SMS unit
100,000 SMS Units @ 06 cents each SMS unit
250,000 SMS Units @ 05 cents each SMS unit
*Calculation of number of SMS units Information point:
The SMS system allows a maximum message size of 160 characters. If a user sends a longer message, the system splits itto two or more separate SMS units that may be reassembled on delivery so that they appear to be a single message (or, on some handsets, may be delivered as a series of separate SMS). When a longer message is split in this way, the components are no more than 153 characters long, because seven characters are used to facilitate re-joining on delivery.
As a result, a longer message will result in more than one SMS unit being transmitted, and charges apply accordingly, as described in this clause.
Charges for Outgoing SMS will be based on the number of SMS units you send, calculated in accordance with the following rules:
(a) If you include any Unicode characters and send via a Unicode supported service, content that contains no more than 70 characters counts as one SMS unit. In all other cases, content that contains no more than 160 characters counts as one SMS unit.
(b) If you include any Unicode characters and send via a Unicode supported service, content that contains more than 70 characters counts as one SMS unit for each block of 67 characters or part thereof. In all other cases, content that contains more than 160 characters counts as one SMS unit for each block of 153 characters or part thereof.
(c) A ‘character’ includes each individual letter, digit, punctuation and other symbol in the Content.
(d) Each press of a ‘spacebar’ generates a separate character.
(d) Some special symbols and non-English letters may comprise more than one character and you will be charged accordingly.
(e) Where an SMS is sent to multiple End Users, each one is counted separately.
1 Dedicated Incoming SMS Number:
$25 / month
2nd Dedicated Incoming SMS Number (back up SMS):
$15 / month
Dedicated Incoming SMS Messages:
Free unlimited
Storage Memory:
Service Charge payable for any additional storage memory used.
3GB storage memory is included for all plans.
Additional storage memory is $10.00 per month per GB
Communications:
App to App Voice and Video Calls – 1 cent per minute App to App Messages (not via SMS) – Included
Vevo Check:
Vevo check cost $1 each check per/month
Shift Export Backups
Export of Shifts from 01 January in the current year including all future shifts for security against power outages, server interruptions, internet connectivity issues or cyber attacks. Daily Export $50.00 per month. Hourly Export $100.00 per month.
Business: $50 per month for each additional business.
Policies:
Generic policies for your company to be accessed by Crew within their Crew Portal or within the Recruitment Module – $99.00 per Policy* (See Disclaimer)
-Anti Discrimination Policy
-Social Media Policy
-Use of Company Resources
-Drug and Alcohol Policy
-Privacy Policy
-Sexual Harassment Policy
-Covid-Safe Plan
-Working From Home Policy
CrewCard Ad Hoc Services:
Actions: Custom Forms that may be configured within the CrewCard ‘Actions’ module – $150.00 per Action
Policies: Standard Subscription
Includes: CrewCard App, Scheduling, Compliance, Contracts, Resources, Invoicing, Bookings, SWMS as displayed at https://www.crewcard.co/pricing/Recruitment Module
To gain access to the Recruits module an extra $99 per month is charged in the subscription. Each Recruit either enrolled or registered with a Recruit Card is charged at $1.00 per Recruit. Each Recruit that is Activated with a Crew Profile is charged at $4.00 per activated Crew Member.  Includes Compliance, Contracts and Resources Modules
Installation Fee: $250.00
Set-up and Training services:
$3000.00 for 3 days (8hrs each day) set up service plus travel and accommodation expenses.
Consultation rates apply after 3 days Implementation period finishes.
Consultation:  
Consultation means providing training to our partners how to best use CrewCard software for their circumstances. This including Rates, Rules, Activities and Categories Set Up or Maintenance, Xero Integration, MYOB Integration, Rental Point Integration, Resources Set Up, Actions Set Up, SWMS Set Up, Settings Set Up
Additional consulting services are charged at $299.00 per hour in 15 minute minimum increments, applied to your monthly tax invoice. $299.00 per hour plus travel and accommodation expenses (min 4hrs) Video call or phone call consultation $149.00 per / hr (min 2hrs) Personnel Manager is unable to provide phone or after hours support for out of contract partners.
Prices for out of contract partners are higher than in contract partners.

Customisation / Integrations:
$85.00 – $350 per / hour upon our approval. Note that we or our assignees own the intellectual property rights in all customisations and integrations. All feature suggestions will be considered however paid customisation is the only way to guarantee that requested features will be implemented according to an agreed estimated schedule and billed at an agreed hourly rate on a monthly basis. Please note, we do not provide fixed price quotes or agreements. Development is charged on an hourly basis.

White Label App:
Setup Fee – $7,499 per App
Ongoing Cost – $499 per App per Month

White labelling entails the rebranding of your company name, logo, and potential minor adjustments to button colours, headers and footers within the app environment, subject to the express written permission of CrewCard. App names should be limited to a maximum of 10 characters. Please note that white labelling does not extend to web portals in any capacity. “Per App” refers to either iOS or Android platforms.

The initial cost for white labelling either the iOS or Android app is $7,499, with an ongoing monthly cost of $499. To white label both the iOS and Android apps, the initial cost would be $14,998, with an ongoing monthly cost of $998, in addition to any other subscription or ad hoc charges incurred.

Rental Point Integration:

$30 per month connection fee and $0.05 per shift for all future shifts scheduled in the CrewCard system at the time of invoicing.

Any investigations conducted regarding RP2XML that conclude an issue was not attributable to CrewCard will incur a charge of $150 per hour.

Astute Integration Setup:
$1,500

Archiving:
$2500.00 to archive a long running version of CrewCard and create a new instance on the current or new url.

Others:

CrewPayer – $500 Set Up fee

$100 per month (Includes 25 users)
Additional Charge: $2.50 per user per Payrun after exceeding 25 users

Super Clearing

$100 per month (Includes 50 users)
Additional Charge: $1 per user after exceeding 50 users

ATO approved Single Touch Payroll and Super Clearing house module that integrates seamlessly with CrewCard.

Awards, Rates, Categories and Activities Building – $125.00 per hour (minimum 1 hour).

*Although we assist our Partners to set up their pay and charge rates, Personnel Manager takes no responsibility for the pay and charge rates in the system as per our Terms of Use

Support: 
Support means providing technical advice on how to operate CrewCard software. If we determine that your call is for a consultation rather than support, we will notify you and you will be charged at consultation rates set out above.
Non discounted plans include our Basic Support package.

Your Non-Discounted CrewCard Plan includes our Basic Support package.
Basic Support package:
Support is available from 9.00am – 5.00pm Monday – Friday AEST.
Support provided by telephone or email, Skype or other messaging in our discretion.
A maximum of 4 email or message support requests are included. The total duration of the email or message requests in a month may not exceed 60 minutes of support staff time.
A maximum of 2 support calls per month are included.
The total duration of the support calls in a month may not exceed 30 minutes.

Premium Support Package:
Premium Support Package is charged at an additional $250 per month to your subscription and includes:
Support is available from 9.00am – 5.00pm Monday – Friday AEST.
Support provided by telephone or email, Skype or other messaging in our discretion.
A maximum of 12 email or message support requests are included. The total duration of the email or message requests in a month may not exceed 180 minutes of support staff time.
A maximum of 6 support calls per month are included.
The total duration of the support calls in a month may not exceed 90 minutes.
After hours support charges may apply, in our absolute discretion. Additional support, over and above the inclusions in the Basic Support package, will be charged at the rates set out under “Off-package Support Hours” below.
You may select a higher level of support at lower hourly rates by subscribing to our CrewCard Plan Support Package which represents a potential cost saving of $151 per month.

Off-package Support Hours
Off-package Support Hours are charged at $75.00 per hour in minimum 15 minute increments of support time spent working on your support issue.
User Types: Below outlines the type of User accounts for the CrewCard Plan.
Administrator: Each CrewCard Plan account has 1 Admin User assigned by default
Duty Managers: Duty Managers assigned by the Administrator in Admin Settings
Confirmed Staff: Each staff member confirmed on a Shift during a monthly billing cycle.
Charges will still apply if a confirmed shift is deleted or if a confirmed staff member is replaced or removed from the shift.
CrewCard Plan allows 50 times the number of confirmed staff in the active Crew List.
Below outlines the type of User accounts for  CrewCard Apps Access, that are available on the CrewCard App and the CrewCard Crew App.
CrewCard Client App Users:
Admin User – 1 Admin User who has registered for a CrewCard App Platform Account.
Management User- A Manager who has registered for a CrewCard App Platform Account. The Partner can determine the amount of Manager Users it wishes to register, subject to the payment of the Service Charges above.
CrewCard Crew App Users: 
Staff User – Staff members who has registered for a CrewCard Staff App Platform Account.
CrewCard Plan Users are billed monthly in arrears for 1 Admin User and TOTAL STAFF USERS in their Crew List Page + Disabled Crew List Page + Deleted Crew List Page + Blocked Crew Page.
CrewCard Plan Users are billed monthly in arrears for 1 Admin User and Staff CONFIRMED on Shifts.
CrewCard Plan and CrewCard App users are billed monthly in arrears for Admin Users, Management Users and Confirmed Staff on Jobs.
Scheduling / CrewCard Plans Include: Scheduling, Crew list, Activities, SMS Shift Offering, Client List, Calendar View, Unavailability, Cloud-based Crew Portal and Client Portal.
Not included in Scheduling Plans:
Invoices, Quotes, Payroll, Rates, Compliance, Recruitment, Actions, Forms, Safety Module, SWMS, Auto Ranking, Duty Managers and Business Manager Access, Resources, Contracts, Custom Settings, Vevo Check, any Optional Modules.
CrewCard Plan: Total Crew Allowed = 10 times Confirmed staff (averaged over previous 6 months from billing date)
All subscriptions billed monthly in arrears and Payable by Direct Debit. Ad Hoc Services Payable by Direct Debit.
All Outgoing SMS units and Ad Hoc services billed at time of purchase and Payable by Direct Debit. Ad Hoc Services Payable by Direct Debit.   You must provide at least 60 days prior written notice to us by email to admin@personnelmanager.com.au of your decision to terminate this Agreement prior to the expiry of the Initial Term or any Renewal Term (as applicable), or this Agreement is otherwise terminated in accordance with the terms and conditions of this Agreement.Note: Failure to pay any invoices strictly in accordance with the Payment Terms or to accept this agreement may result in interruption of your access to the CrewCard Platform and CrewCard Apps.
Please note, that these rates may be subject to change. Any change of rates will be notified to you in accordance with the provisions under the CrewCard Terms of Use.*Disclaimer
The policies provided here are general in nature and are intended to be a template for you to build upon. The policy templates have been written without taking your company’s circumstances, objectives, and particular needs into consideration. You should read through each policy carefully and amend it in accordance with your company’s particular needs and circumstances. You should also ensure that where the policy says you will implement and maintain certain processes that you do so in accordance with the policy.
CrewCard  provides no warranty for the use of these policy templates and does not accept any liability for any error, misdescription or omission in the policy templates. We will not be liable for any direct, indirect or consequential damages or loss of profits that result from the use of these policy templates. You should not consider the provision of the policy templates to constitute legal advice and use of these policy templates should not be considered a substitute for advice from a qualified professional.
Information contained in the policies are based on current relevant law but laws are subject to change which could affect the information we have provided. We do not accept responsibility for changes to the law or your company’s circumstances which may impact the accuracy and suitability of the policy templates. You are responsible for reviewing your policies from time to time and considering any changes that may need to be made depending on your circumstances and the current law.